Managing Tenants with Inconsistent Payment Histories: Strategies for Landlords

Cripps Realty
4 min readFeb 21, 2024
Article by Cripps Realty

“I have tenants that are on again off again payers. Should I let them or make them stay and continue as is with sometimes getting rent and sometimes not?”

Dealing with tenants who have inconsistent payment histories can be a challenging aspect of being a landlord. While the majority of renters fulfill their financial obligations promptly, there are instances where tenants may struggle to make timely payments, leading to frustration and financial strain for landlords.

1. Establish Clear Expectations: From the outset, ensure that tenants understand their rent payment obligations. Clearly outline the due date, accepted payment methods, and any late fees or consequences for non-payment in the lease agreement. Communication is key in setting expectations and avoiding misunderstandings.

2. Regular Communication: Maintain open lines of communication with tenants. Reach out proactively if you notice a pattern of late payments or if a payment is missed. Understand the reasons behind the late payments and work together to find a solution that accommodates both parties.

3. Offer Flexible Payment Arrangements: In cases where tenants experience temporary financial hardship, consider offering flexible payment arrangements. Document any agreements in writing to avoid misunderstandings and allow for installment payments or temporary adjustments to align with the employee’s pay schedule.

4. Enforce Late Payment Penalties: Clearly outline late payment penalties in the lease agreement and enforce them consistently. Charging late fees can serve as a deterrent for tenants who are habitually late with their payments and help cover any administrative costs incurred by the landlord.

5. Implement Electronic Payment Systems: Offer tenants the convenience of electronic payment options such as online banking or automatic deductions. This can streamline the payment process and decrease the likelihood of late payments due to forgetfulness or logistical issues.

6. Maintain Records: Keep detailed records of all rent payments and communications with tenants regarding payment issues. This documentation is crucial in legal proceedings and disputes, ensuring transparency in landlord-tenant relationships.

7. Provide Resources for Financial Assistance: Connect tenants with resources for financial assistance if they are struggling to make rent payments due to unforeseen circumstances such as job loss or medical expenses. This could include information about local assistance programs, nonprofit organizations, or government agencies that offer rental assistance.

8. Consider Lease Renewal Terms: Evaluate tenants’ payment histories when it comes time to renew the lease. If a tenant has consistently been late with payments or has a history of non-payment, consider whether it is in your best interest to renew the lease or seek a new tenant.

9. Seek Legal Advice if Necessary: If efforts to resolve payment issues are unsuccessful, seek legal advice to understand your rights and options as a landlord. Depending on the circumstances, you may need to pursue eviction proceedings or other legal remedies to address non-payment.

10. Maintain Professionalism: While dealing with tenants who are on and off payers can be frustrating, it’s important to maintain professionalism and approach the situation with empathy and understanding. Building positive relationships with tenants, even in challenging circumstances, can lead to better outcomes for both parties.

“I personally would let them out of the lease. Let’s just say you don’t let them out of the lease and they stay and then it gets worse and you take them to court. I’ve heard that it’s lengthy in almost two years. So what if they don’t pay you a single dollar for two years and then they’re stuck in there? I personally would let them out and take your losses.”

Landlords can effectively manage tenants with inconsistent payment histories by setting clear expectations, offering flexibility, and consistently enforcing policies to maintain positive tenant relationships.

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Cripps Realty

Voted #1 Top Choice Real Estate Agency of 2023, 2022, 2021 & 2020 in Barrie